SAMSUNG
| Trade-in
In-store workstation connected
Welcome to Samsung In-Store
Discover your customer’s device trade-in value in a few guided steps.
This is a prototype for in-store associates. No real data is sent or stored.
Samsung In-Store Evaluation
Start by connecting the customer’s device and preparing it for diagnostics.
- Ask the customer to unlock their device.
- Connect the device to the workstation using the approved Samsung USB-C cable.
- Confirm that the device is detected on screen, then select Next to continue.
Samsung In-Store Evaluation
Complete the connection check and cosmetic questions.
1. Connect device
Plug the customer’s Samsung device into the workstation and keep it unlocked while diagnostics run.
Connection status
Connected · USB-C
Model Detected
Galaxy S24 Ultra · 512 GB · Phantom Black
Serial Number Detected
R58X12345AB
IMEI Detected
356789123456789
Hardware & security
No active locks · Knox not tripped
Battery health 91% · Core sensors responsive
Space for special promotions (e.g., extra credit for switching,
seasonal offers, or accessories bundles).
2. Cosmetic questions
Answer each question with the device in hand. Selections drive the grade and estimated value.
Screen
Cracks, chips, or deep scratches with the screen on and off.
Frame & corners
Dents, bends, or heavy scuffs around the frame or corners.
Back glass
Cracks, chips, or severe scratches on back glass.
Buttons & ports
Power/volume buttons and USB-C port functionality.
Camera lenses
Scratches, cracks, or obscured lenses that impact photos.
Grade
—
Estimated trade-in value
$0
Program status
Awaiting calculation
Thank you for choosing Samsung In-Store
Please review the trade-in value and capture the customer’s acknowledgement.
Your Trade-In Value:
$0
Grade: —
I understand that I am selling my device and that it will not be
returned to me at any point. I confirm that I am the lawful owner of
this device and authorize Samsung or its partners to securely erase
all data.
Customer signature (in-store)