Budget Car Rental was founded in 1958 as a car rental company for the “budget-minded” renter. Today, as an industry leader,
Budget continues to appeal to value-driven renters by offering quality vehicles and a rewarding rental experience at more than 3,000 locations in more than 120 countries.

Worldwide Reservation Center Call Center Operations Manager

Managed a 24/7 Global Call Center consisting of Sales Team Supervisors, Operations Control Staff, and Reservation Agents.

Responsible for scheduling, forecasting and maintaining service levels for a call center that averaged over 90,000 calls per day

Implemented a new reservation system along with a new ACD system

Collaborated with Senior Executives to develop and implement an incentive based compensation strategy for Sales Team Supervisors and Reservation Sales Agents.