First Horizon National Corp. (FHN) provides financial services through 700+ offices, with more than 13,000 employees located in 43 states. The corporation evolved into one of the nation’s most respected bank holding companies from its roots as a small bank in 1864.

Senior Vice President – Enterprise Technologies Support Services 

Incorporated multiple redundant technology organizations into a single shared services organization that increased my scope of leadership responsibilities while streamlining processes and improving the overall client experience. This consolidation of redundant services created over $10 million annual savings to First Horizon National Corporation.

Served as the Senior Leader of a staff of 100+ technology professionals specializing in the areas of service desk, wireless services, client/field services, identity access management, technology procurement, asset management, vendor management, configuration services, talent management, project management, IT governance/strategy, and IT finance.

Managed an annual budget of over $110 million. Under my leadership, the IT Operating Expense as a percentage of Total Operating Expense was more than 10% lower than the industry average published by Gartner.

Implemented Operational Excellence management practices that focused on eliminating barriers to productivity. Resulting in annual savings of over 15% (over $13 million) without sacrificing the Service Level delivered to our clients.

Successfully built and presented the business case and managed the subsequent outsourcing of the Service Desk resulting in an additional annual savings of $700K+.

Developed and presented to C- level management on a monthly basis general controls and key metrics in the areas of IT Governance and Finance that resulted in additional cost control, cost transparency and ensured strategic alignment with the business segments.

Built a climate that fostered high performance, innovation, attainment of goals and objectives, leading to high job satisfaction of team members as reflected in annual Employee Survey results placing me in the top 25% of all managers surveyed within First Horizon National Corporation

Vice President – Telecommunications 

Managed the Enterprise’s Voice/Data Infrastructure consisting of Cisco, Avaya, Nortel, Siemens phone systems and network gear.

Designed and Implemented the Managed Service Model, strategy, and Operational Guidelines for the organization.

Directed a team of 20 professionals in the areas of Voice/Data Engineers, Provisioning Specialists, IMAC Technicians.

Managed the voice/data infrastructure for 700+ offices located in 43 states.

Responsible for establishing the technology connectivity for all office openings and relocations.

Negotiated service agreements with service providers resulting in significant discounts and favorable agreements.

Vice President – Regional Support Services

Created a service model and methodology based upon the vision and strategic direction established while AVP responsible for Help Desk Operations.

Served as a change agent through effective adjustment of processes, created a vision and direction that resulted in increased ratings in all areas of Customer Satisfaction Surveys within the first year of operation.

Worked with seven Regional Presidents throughout the U.S. to build relationships, open lines of communication and ensure that the enterprise technology vision and strategy aligned properly with the business vision and strategy.

Assistant Vice President- Help Desk Operations

Initially hired by First Horizon to establish a Technology Help Desk to support five different mortgage companies held by First Horizon.