Hired as the initial CIO to implement the Voice/Data Infrastructure as well as develop and execute the corporation’s technology strategy/roadmap

Achieved over $250k of annual savings (existing spend) within the 1st 6 months of my tenure through renegotiating existing vendor contracts and establishing procurement policies and procedures that eliminated unnecessary expenditures

Replaced Salesforce.com with MS Dynamics CRM and achieved an additional savings of $135k while offering Account Executives with increased features and functionality over the previous CRM offering

Introduced a Business Intelligence Portal that provides Account Executives and Management with Portal Dashboard views that provide insight into sales performance

Lead the design and implementation of a 100+ FTE Call Center utilizing a Shoretel VoIP platform and click to dial functionality via MS Dynamics CRM.

Replaced the existing manual Merchant Application Boarding Process with an automated boarding tool that increased the operational efficiency of our boarding team and provided an increased level of transparency and communication to Account Executives regarding the status of their Sales Pipeline